8. Respect and Support for Learners
A quality adult literacy and basic education program
respects its learners and supports them to achieve their
individual needs of learners are recognized and responded to.
A process is in place to assist learners to access support services, where
- The program is pro-active in supporting learners in a variety of ways,
Program staff identify learners’ support needs, such as funding, counselling,
childcare and housing, during intake interviews.
staff follow up with learners who are not participating in or attending the
program to determine if they are facing barriers and require additional support
The program respects its learners.
program maintains a good rapport and promotes mutual respect among learners,
staff and others involved in the program.